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Renishaw recognises that buying a laser encoder system is a major investment for you and your company. We want you to be sure you are choosing the right solution for your application and can operate it effectively.

We aim to provide ongoing, direct support as quickly as possible and minimise any disruption to your activity. Often we can direct you to the relevant resources to answer your question such as data sheets, user guides (for main guides see PDFs on right) and application notes although sometimes the solution may require a deeper investigation.

Direct support

Wherever you are in the world you have access to technical support from Renishaw's subsidiary companies and regional offices and, of course, from a dedicated support team at Renishaw plc in the UK. The engineers will be able to answer your questions either directly or by directing you to relevant documents.

When contacting technical support staff, always have details of equipment serial numbers and/or software versions near to hand as they are often required as part of the technical investigation of problems.